Technology evolves owing to evolving customer needs. Customers who were then satisfied with just the functional use of product/service, are now satisfied only if they move from pre-purchase stage to post-purchase stage effortlessly which is now popularly called customer experience, CX thanks to the internet who asks the seller to be aware (Caveat Venditor). Today …
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Read MoreWhat is CX or Customer Experience? The experience of a customer refers to how a company involves its customers everywhere between marketing, sales and customer service. Customer experience is more than just a collection of actions. It also focuses on emotions.Everyone in the ecosystem of your business is a customer: from employees and investors to …
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Read MoreEvery business is being reshaped by surges of the latest advancements in technology. This digital era is opening up new opportunities for organizations, but it is also putting us in a position where adopting these technologies is no longer going to be an option. We will have to bridge the gap between their physical and …
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Read MoreThe global NLP market size will be growing to $35.1 billion by 2026. Natural Language Processing (NLP) is one of the most exciting fields of artificial intelligence that enables computers to understand human languages. Adoption of NLP in healthcare is rising because of its recognized potential to search, analyse, and interpret massive amounts of patient …
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Read MoreHave you ever wondered what would have happened if the management still made decisions based on their memory and intuitions? We would have experienced more failed businesses and many flourishing businesses near to the declining stage. Data tells stories and give useful insights, that needs to be understood by all. Dashboards must fulfil following characteristics …
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Read MoreThe healthcare market size was valued at USD 6.7 billion in 2020 from global artificial intelligence and is expected to expand at a compound annual growth rate (CAGR) of 41.8% from 2021 to 2028 (Source Grand View Research). Data scientists and engineers build many tools. They have an abundance of data and several opportunities to …
Read MoreThe reason why Amazon became one of the most successful business in the world is due to the ease of use and the convenience it provides to its customers. Be it Netflix’s personalized recommendations or the ease of using the Delta airlines booking application or any other companies success over its competitors. The reason for …
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Read MoreHow to get Experience right? The challenge: how to use latest technologies with an intent to make the experience feel more human— more satisfied and loyal customers. Companies can change how customers communicate with, accept, and invest with their brand by implementing technologies and innovations that maximise speed, comfort, friendliness, and knowledge—all of these being …
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Read MoreWhile businesses embark on a journey to digitally transform communication with present and potential clients, the role of chatbots can’t be overlooked. Though the chatbot industry was already exploring new horizons, the sudden global halt in the form of the COVID-19 pandemic made this industry grow leaps and bounds. Considering the global stats, the size …
Read MoreThe Fifth-generation wireless network commonly known as 5G is going to be a savior for any connectivity issue as it fastens the data speed, communication, higher data caps for electronic gadgets, etc. All this is started with 1G which gave you a voice, the text is given by 2G and mobile computing is given by …
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